Archer Privacy Policy | Data Protection & User Information

The kinds of personal information we collect and hold

We collect and hold personal information about users of our Website and persons whose information is uploaded onto the Website by users (you).

The kinds of personal information we collect and hold may include your name, email address, residential address and other contact details, correspondence you send to us, billing information and information obtained when you use the Website, including without limitation:

your activities on the Website, including information that you or others upload or post to the Website, webpages and advertisements on the Website that you view, hyperlinks on the Website that you click on and search queries that you conduct on the Website; and

your computer’s internet protocol address, your mobile device’s identifier, standard server log information and other information that we collect through the use of cookies and other similar technologies (see below).

Manner and purpose of collection of personal information

We will generally collect personal information about you by way of collecting information you or others upload onto the Website, forms and other documents or information provided to us by you (including online), correspondence you provide to us and discussions with you.

We may also collect personal information about you from third parties. For example, we may collect personal information about you from service providers, related entities, business partners and other third parties, including, without limitation, third parties handling Website support enquiries or providing payment processing or marketing services.

We will only collect, hold and use personal information (except sensitive information, see below) for the following purposes unless otherwise required or permitted by law or expressly approved by you:

to enable us to conduct and improve our business, including to monitor and profile who is accessing and using the Website and to make information that you upload onto the Website available for viewing by other users of the Website;
to communicate with you, provide customer support to you (including trouble-shooting) and/or seek or receive feedback from you regarding the Website and any other services or support we provide to you from time to time;
to carry out marketing initiatives and analysis, including without limitation by providing you with marketing materials in relation to the Website, our service offerings from time to time, and our other functions and activities via any medium including mail, telephone and email;
to manage the payment and recovery of amounts payable to us by you;
to enforce the terms and conditions that govern the use of the Website and to comply with our legal obligations including under applicable legislation and prevent illegal activities; and
for other purposes which are reasonably necessary in connection with our ordinary functions and activities.

We will only use sensitive information for the purposes for which it was provided or for a purpose directly related to such purpose, unless you agree otherwise or the use of such sensitive information is required or authorised by law.

If we are unable to collect personal information relating to you, we may be unable to provide you with access to the Website or otherwise continue our relationship with you.

Disclosure of your personal information

We may disclose personal information about you to the following types of entities if required in connection with the purposes listed above:

other users of the Website;
our associates and related entities and other third parties who provide us with services in connection with our business or the Website generally;
any industry body, tribunal or court or otherwise in connection with any complaint made by you about us; and
any entity involved in a transfer of all or part of our assets or businesses; and
other entities with your consent or as permitted or required by law.

Information you upload to the Website may be made available to other users of the Website (including to users located overseas). By using the Website, you consent to the disclosure of your information to others (including to those located overseas).

How we hold personal information

We hold personal information in paper form and electronic form. We have in place steps to protect the information we hold from misuse, interference and loss and from unauthorised access, modification or disclosure. For example, only authorised employees and service providers are provided with access to personal information that has been provided to us for purposes other than uploading such information on the platform.

How to obtain access to your personal information

You may obtain access to personal information which we hold about you by contacting us using the contact details set out below. When you request copies of your personal information held by us we will endeavour to provide you with such personal information as soon as reasonably practicable.

We may charge you a fee in relation to identifying and providing access to your personal information on a per-request basis. We may require you to verify your identity and specify what information you require before completing a request for access. There may be occasions when access to personal information we hold about you is denied. Such occasions would include where the release of the information would have an unreasonable impact on the privacy of others.

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Accuracy and completeness of personal information

While we will endeavour to ensure that the personal information collected from you is up to date, accurate and complete, we will assume that any personal information provided by you is free from errors and omissions. You may request that we update or vary personal information that we hold about you using the contact details set out below.

How to make a complaint about a breach of your privacy rights

If you are of the view we have breached the Australian Privacy Principles or any related privacy code in dealing with your personal information, you may make a complaint by writing to us using the contact details set out below and we will endeavour to provide you with confirmation as to how we propose to deal with the complaint as soon as reasonably practicable.

If you are not satisfied with our response to your complaint, you may make a complaint to the Office of the Australian Information Commissioner by visiting the following website and following the relevant steps: http://www.oaic.gov.au/privacy/privacy-complaints.

Direct marketing communications

From time to time we may use your personal information (except sensitive information) to provide you with marketing materials in relation to the Website, our business or our service offerings from time to time. If you would not like to receive direct marketing materials from us you may notify us using the contact details set out below.

Cookies and other website related information

A cookie is a data file that a website transfers to your computer. This enables the website to track the pages you have visited. A cookie only contains information you supply. It cannot read data on your computer. The Website may use cookies. You can set your browser to refuse cookies, however, this may mean you are unable to take full advantage of the Website.

Our internet server may also automatically record details about any computer used to access the website (such as the IP address, domain name and browser type), the date and time of access, and details of the information downloaded. This information is used for internal statistical purposes and to improve the Website. Any other information supplied to us (for example if you send us an email) is treated in accordance with this privacy policy.

Links to external websites

The Website may contain hyperlinks to third party websites. This privacy policy does not apply to those websites. We suggest that you consider the privacy policies set out on any website that you access after following a link from the Website.

Information about others

Before uploading personal information about another person to the Website, or otherwise providing personal information to us, you must obtain that person’s consent to do so. If that person is under the age of 15 years, you must obtain the consent of that person’s parent or guardian. Unless we are notified otherwise, we will assume that all information about another person that you upload to the Website, or otherwise provide to us, has been uploaded or provided to us with that person’s consent or, where that person is under the age of 15 years, the consent of that person’s parent or guardian.

Variation of policy

We reserve the right to change this privacy policy from time to time to take account of new laws and technology, changes to our functions and activities and to make sure it remains appropriate. The updated policy will be available on our website.

Contact details

Please direct all complaints, requests and queries in relation to your privacy to:Archer Materials – Lot Fourteen, Frome Road, Adelaide, South Australia, 5000 (e-mail address: hello@archerx.com.au).

Privacy Policy

Your privacy is important